This workshop aims to provide learners with an opportunity to architect the transformation journey using Business Architecture approach by looking into business, technology and people capabilities.

YOU’LL LEARN:

1. Customer Journey & Business Opportunity: To understand the customer’s needs to uncover business opportunities.
2. Service Flow & Customer Engagement: To design a service blueprint to enhance customer experience.
3. Capabilities Development: To assess the people skills, business processes and technology needed to realise the business goal.

KEY BENEFITS:

1. Practical Hands-on Workshop: Engage in interactive, practical canvas exercises using real-world case studies.
2. Design Thinking Approach: To design a service blueprint to enhance customer experience.
3. Global Best Practices: Leverage internationally recognised frameworks such as the Business Technology Architecture Body of Knowledge (BTABoK) to drive strategic outcomes

Workshop Fee: SGD350 (excl. GST)

Join our workshop to master Business Architecture and drive impactful transformation.