A well-executed digital EA maintenance is important in enhancing business-IT relationship, reducing IT costs and managing risks while accelerating the delivery of strategic business values. We offer EA managed services to ensure that incidents reported are resolved in the quickest time possible based on the severity levels, minimising unplanned downtime and ensuring the system runs in an optimal condition.

A well-executed digital EA maintenance is important in enhancing business-IT relationship, reducing IT costs and managing risks while accelerating the delivery of strategic business values. We offer EA managed services to ensure that incidents reported are resolved in the quickest time possible based on the severity levels, minimising unplanned downtime and ensuring the system runs in an optimal condition.

EA Managed Services include:

• Helpdesk Support – First level incident logging and resolution for various levels of severity with escalation path to principal level.
• Periodic Incident Reports – Generate reports on incidents, status and resolution.
• Preventive Maintenance – Regular and routine maintenance to help keep the Digital EA Tools system up and running, minimise unplanned downtime and expensive costs from unanticipated system failure.
• Digital EA Health Check – Identify the inconsistencies and inefficiencies in the organisation to enable enterprises to enhance their business capabilities and provide the status of the existing Digital EA tool and recommendations to optimise.

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