This workshop aims to provide learners with an opportunity to charter the transformation journey using Business Architecture approach by looking into business, technology and people capabilities. Learners will explore the business opportunities and jobs-to-be-done from customer’s perspective. It integrates proven techniques from the Business Technology Body of Knowledge (BTBoK), leveraging digital tools to enhance collaboration and drive effective outcomes across all business functions.

You’ll Learn:

1. Customer Journey & Business Opportunity:
To understand the customer’s need to uncover business opportunities

2. Service Flow & Customer Engagement:
To design service blueprint to enhance customer experience.

3. Capabilities Development:
To assess the people skills, business processes and technology needed to realise business goal.

Recommended For:

This workshop is designed for business and digital transformation leaders, enterprise and business architects, senior management, and decision-makers responsible for aligning strategy with execution. It is ideal for strategy, product, and innovation professionals, as well as operations, technology, and change leaders driving business transformation.

Course Duration: 1 Day

Mode of Training: Classroom

Pre-requisites

• NIL

Certification:

• Certificate of Completion by ATD Solution