Confirmation of Registration
An acknowledgement email will be issued within a week.
Course confirmation and details will be sent prior to the course.
Full payment must be made prior to the course. Certification or exam voucher will be issued upon full payment.
Cancellation and Substitutions
ATD Solution offers a Refund Policy which is fair and equitable.
In a situation where a student or client wishes to cancel or change their enrollment, and as a measure of goodwill, ATD Solution will allow the following options. A student or client may only take up one of these options once.
For cancellations received more than 10 working days prior to the course:
- 0% cancellation fee will apply.
For cancellations received less than 5 working days prior to the course:
- 50% cancellation fee will apply.
For cancellations received less than 3 working days prior to the course:
- 70% cancellation fee will apply.
For cancellations received within 24 hours of the course:
- 100% cancellation fee will apply.
Substitutes are welcomed at no additional charge at any time prior to the event. All substitutions must be received in writing with substitute participant’s details 2 working days prior to the course.
An application for cancellation and/or substitution, the student or client must write in (not by telephone) to email@example.com, and be accompanied by a letter of explanation.
Program Change Policy
ATD Solution reserves the right to reschedule, make changes to the program, venue, speaker(s), topics, or cancel the course due to unforeseen circumstances.
Funding Supports and Claims
This program is SBL claimable and prior approval by PSMB is required before course commences.