This workshop offers learners the opportunity to design a transformation journey using a Business Architecture approach, focusing on business, technology, and people capabilities.

By addressing customer-driven needs, the workshop helps you identify gaps, assess organisational capabilities, and align opportunities for impactful transformation.

DURATION: 3 Days

You’ll learn:

1. Identify Customer Journey & Business Opportunity
Understanding the customer’s need by prioritising Jobs-To-Be-Done to uncover business opportunities.

2. Design Service Blueprint & Capability Development
Identify gaps by assessing the organisation’s capabilities in business processes, technology and people skills.

3. Develop Actionable Roadmap
Build up a roadmap with actionable steps to prioritize and initiate business transformation through enterprise architecture initiatives.

Key Benefits:

1. Practical Hands-on Workshop
Engage in interactive, practical canvas exercises using real-world case studies.

2. Design Thinking Approach
Deliver through customer-centric method to approach business architecture.

3. Global Best Practices
Leverage internationally recognised frameworks such as the Business Technology Architecture Body of Knowledge (BTABoK) to drive strategic outcomes.

Requirement: 

Participants encouraged to bring personal laptop for the hand-on workshops.