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ITIL4® Managing Professional Certification

  • Course Info
  • Course Overview
  • Training Benefits
  • Recommended For

Duration: 5 Days (9am – 5pm)

Prerequisites: ITIL Expert v3, or 17 credits attained from the ITILv3 Certification Scheme

Certification: AXELOS, ITIL4® Managing Professional Certificate

Assessment: 40 multiple choice questions within 90 minutes. The passing grade is 70%.

Course Overview

Upgrade yourself with the latest Service Management guidance for the digital service economy.

The ITIL 4 Managing Professional transition course is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional Certification.

This course will provide information on key elements of ITIL 4 Specialist modules from ITIL 4 Managing Professional Certification. This course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation.

Training Benefits

ITIL 4 Managing Professional covers a broad range of competencies, including:

  1. ITIL 4 Foundation: to provide an understanding of the common language and key concepts.
  2. Create, Deliver and Support (CDS): demonstrate how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
  3. Drive Stakeholder Value (DSV): design and manage all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
  4. High Velocity IT (HVIT): demonstrate the ways in which digital organizations and digital operating models function in high velocity environments.
  5. Direct, Plan and Improve (DPI): design and implement a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

Upsell Products

EA Specialisation Skills

9. Information Architecture

  • video
    Online Instructor-Led
  • video
    4 days (32h total)
Supporting Skills

Project Risk Management

  • video
    Online Instructor-Led
Workshops

TOGAF® Enterprise Architecture Leader

  • video
    Classroom/ Online
  • video
    1 day ( Time 9am-5pm)
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