ITIL4® Foundation Certification (with Exam)

  • Course Info
  • Course Overview
  • Training Benefits
  • Recommended For

Duration: 4 Days (9am to 5pm)

Prerequisites: None.

Certification: AXELOS, ITIL4® Foundation Certificate.

Assessment: 40 multiple choice questions within 60 minutes. The passing grade is 65%.

Course Overview

The first step in gaining ITIL certification and furthering your IT Service Management career.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation certification can help those who require a basic understanding of the ITIL framework, who want to understand how ITIL can be used to enhance IT service management and IT professionals or others working within an organization.

Training Benefits

ITIL 4 Foundation equips candidates with:

  1. A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
  2. The guiding principles of ITIL 4.
  3. The four dimensions of Service Management.
  4. Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.
  5. How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Upsell Products

Supporting Skills

PMI® Authorized Project Management Professional (PMP®) Exam Preparation

  • video
    Online Instructor-Led
$2,200.00 View More
EA Specialisation Skills

8. Solution Architecture

  • video
    Online Instructor-Led
  • video
    4 days (9am to 5pm)
$1,436.40 View More
Fundamental Skills

Architecting Software with OOAD & UML (ASOOAD)

  • video
    Online Instructor-Led
  • video
    3 days (24h total)
$2,270.00 View More

Student Endorsements

Husin Abu Bakar
ICT Consulting Team, Malaysia Administrative Modernisation and Management Planning Unit (MAMPU), Malaysia
- KL 2016.1.5-7

“Very knowledgeable instructor… I learned how to develop EA using ArchiMate 2.”

Norsyidah Binti Mat Saat@Abas
Principal Assistant Director, Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), Malaysia
- KL 2016.02.14-17

“Very good introduction to EA, focusing on on the concept of business & IT alignment.”

Afeefa Binti Azimi
Chief Assistant Director, Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), Malaysia
- KL 2016.02.14-17

“Learned new things in governing organization with proper architecture, also improved knowledge on the importance of EA.”

Rahim Rasimin
IJN, Malaysia
- KL 2015.11.16-19

“Good knowledge to model EA. Learned simplified artefacts for practical EA.”

Ng Syen Oon
Infra Services Solution Manager, IBM Malaysia, Malaysia
- KL 2015.11.16-19

“Interactive and fun activities. A good overall experience.”

Jason Evans
Architect, Rakuten Inc., Japan
- KL 2015.11.16-19

“Fun and interesting. I learned how to apply the ArchiMate 2 language.”

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