ITIL4® Foundation Certification (with Exam)

  • Course Overview
  • Course Overview
  • Training Benefits
  • Recommended For

Duration: 4 Days (9am to 5pm)

Prerequisites: None.

Certification: AXELOS, ITIL4® Foundation Certificate.

Assessment: 40 multiple choice questions within 60 minutes. The passing grade is 65%.

Course Overview

The first step in gaining ITIL certification and furthering your IT Service Management career.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation certification can help those who require a basic understanding of the ITIL framework, who want to understand how ITIL can be used to enhance IT service management and IT professionals or others working within an organization.

Training Benefits

ITIL 4 Foundation equips candidates with:

  1. A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
  2. The guiding principles of ITIL 4.
  3. The four dimensions of Service Management.
  4. Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.
  5. How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

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Student Endorsements

Law Chun Chung
M-Mode Berhad, Malaysia
- KL 2015.8.12-14

“This training showed that diagram was more important and powerful to describe how a system works. I learned to apply important diagrams before missing out on something when implementing the system.”

Yuhasliza Mohd Yusoh
System Analyst, Road Transport Department, Malaysia
- KL 2015.11.11-13


Jayson Chelliah
Senior System Engineer, Mesiniaga, Malaysia
- KL 2015.11.11-13

“Great training. I learned to apply UML in future projects and evaluate which diagram is suitable.”

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