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Malaysian Specialist Hospital
MALAYSIAN GOVERNMENT DEPARTMENT
SME Corp Malaysia
MELCO CROWN ENTERTAINMENT LTD
WESTERN DIGITAL MALAYSIA
Hong Kong Government Agency

Enterprise Architecture Case Studies

Client Pain Points

  • IT Projects delayed
  • Lack of skill sets and standardization
  • Clinical healthcare and IT separation
  • Difficult to justify IT investment values

Definition of Success

  • Transform IT to finally deliver ROI to hospital stakeholders
  • Provide comprehensive patient information that enhance patient experience, i.e. high quality and safe care to all patients
  • Enhance resource management information (financial, human, materials and assets) to achieve excellence in patient care with available resources
  • Enhance hospital infrastructure to boost the management of information throughout

Approach & Methodology

The basic approach is to establish E.A. practices as a culture within the hospital, through training programs, coaching, and consulting services, so E.A. skill sets and readiness are entrenched within the organization.

Based on tender scope, there were 2 separate deliverables across a 2-year period.

  1. Deliverables 1 has a learning & consulting focus, where ATD Integrated EA services identify & fix basic architecture problems.
  2. For Deliverables 2, ATD Learning & ATD Coaching would help the hospital maintain & sustain E.A. readiness for the second and subsequent years.

ATD Solution also did the following:

  • Assisted in establishing roadmap for hospital to realize its business vision and maximize IT investment.
  • Identified technology opportunities to solve interoperability problems, enabling informed patients can begin to make choices and actively participate in their own care.
  • Developed a model for data to be transitioned into information, and for information to be shared across healthcare systems, moving towards integrated clinical data.

Value Delivered

  1. After going through ATD Solution’s learning courses, the hospital transformation team has started on their own E.A. implementations. This is a sign that E.A. as a culture has been entrenched in the organization.
  2. The transformation team has proven to everyone in the hospital that E.A. concepts work through the results they obtained.
  3. ATD Solution has been retained and continues to help the hospital maintain and sustain E.A. readiness through Learning and Coaching programs.

Client Pain Points

  • Lack of key skill sets organization-wide
  • The practical challenges on how to start developing the framework for a national E.A. framework

Definition of Success

  1. ATD convinced the client that there are no shortcuts to this phase. There is a need to roll out the Enterprise Architecture readiness program.
  2. Only when the organization has the necessary fund of skill-sets expertise, would the conditions be ripe to roll out a national E.A. framework.
  3. Therefore, for this phase of the project, the definition of success becomes the extent and depth by which key skill sets are developed and entrenched within the organization.

Approach & Methodology

  1. First, all the core team members went through proper EA training from the BITAF to Architecture Core to TOGAF.
  2. This is to impart the necessary fundamentals skill sets and knowledge ranging from Security, Project Management, IT Service Management, Cloud Architecture, Business Requirement Architecture, Architecting Software with OOAD, ITABoK Skill Sets and TOGAF Enterprise Architecture.
  3. After which a Community of Practices for EA (COP-EA) was formed. This acts as the team of experts to advice and coach the organization regarding the national EA framework. ATD Solution became the enabler organization for this community.
  4. This COP-EA eventually will drive the national E.A. framework.

Value Delivered

The client, through the COP, successfully developed and issued a tender. This demonstrates that E.A. as a culture had already been entrenched in the organization.

Client Pain Points

  • IT Projects delayed
  • Lack of skill sets and standardization
  • Business objectives, and IT practices separation
  • Difficulty in justifying IT values

Definition of Success

The mission for this engagement was to solve all the client’s pain points through educating both IT and Business talents in key E.A. skill sets, and to ensure these skill sets acquired are realised in business operations.

Approach & Methodology

We developed for the client a comprehensive training program, as well as a coaching guidance engagement. We proceeded step-by-step, in logical order.

  1. Both business and IT teams attended the 3-Days Business IT Architecture Fundamentals (BITAF) training. This helps the business team better understands the IT challenges, and also helps IT teams to change their mind sets, so they may “think IT, but to write and speak business.” This is the crucial first step to bridging the gap between business & IT practices.
  2. After BITAF, the IT team went on and deepened their skill sets through the 5-Days IT Architecture Core, exposing the team to 22 simulated real-life enterprise architecture scenarios.
  3. The IT Team, having gone through basic & advanced E.A. skill sets, are now ready for the education in frameworks. They further went through The Open Group’s 4-Days TOGAF® 9.1 training, training team members to think of Enterprise Architecture as frameworks, but more importantly, ensuring a successful PMO (Project Management Office) implementation.
  4. At this point, the IT team’s visions and skills are measurably upgraded. We sit both Business and IT team members back together again, to undergo the 2-Days Business Process Architecture Redesign Strategy course. Business and IT teams start communicating in the right way, to leverage technology to streamline many existing business processes.
  5. At this point, the gaps between Business and IT teams are all but bridged. To enable both teams to reach the nuances of E.A. implementation, both team members go through the advanced 4-days Business Technology Strategy (BTS) course on how to integrate business and IT strategies to achieve enterprise visions, missions and strategies.
  6. Business & IT teams are now trained and ready to realize ROI through daily projects and operations. At this point, ATD Solution provided the 5-Days Coaching and Mentorship services for the period of 2 months. This is to ensure all the knowledge and skills were applied correctly into their enterprise environment.

Value Delivered

  • For the client, it was one of the biggest, systematic upgrade of skill sets and capabilities for their business
  • Business & IT team members achieved TOGAF® 9.1 certifications, Iasa CITA-F certifications, Iasa CITA-A certifications, and BTS course completions.
  • During the 5-Days Coaching services that spanned across 2 months period, we provided guidance and mentorship services ensuring the clients’ new skill sets are leveraged to the maximum in business operations.

Client Pain Points

  • The client had just awarded a large IT transformation project to an off-shore system integrator
  • Through past experience, the client knows that many vendors, unless audited, would often fail to incorporate the best practices of the IASA IT Architecture Body of Knowledge (ITABoK) and TOGAF® 9.1 E.A. framework into the transformation project
  • The client needed an independent quality enforcer that can create positive tension, to ensure the vendor delivers the highest quality outputs that complies with the industry best practices.

Definition of Success

  • Ensure that the new Gaming and Entertainment Management Systems (GEMS), developed by off-shore integrator, incorporates from the start enterprise architecture best practices as defined by the IASA ITABoK & TOGAF® 9.1 E.A. framework.
  • Practices have to cascade through the entire project life cycle from Business Requirement Architecture, High Level Architecture Design, Low Level Architecture Design, Programming Standard, Software Quality Assurance, Testing and Deployment processes.

Approach & Methodology

  1. ATD started direct coaching and mentoring to off-shore integrator team members in both offsite (via email and conference calls) and also monthly onsite visits (to Macau and Shanghai, China)
  2. ATD’s approach to the enforcer role was to re-imagine it as the ATD Coaching Services program. Instead of retrospectively enforcing changes to sub-standard deliverables, ATD would actively coach the vendor on the necessary quality compliance at project start.
  3. However, as required, ATD Solution also conducted audits to ensure that these coaching produced deliverables that comply with said standards.
    a. All standard documentation templates used, as well as coding standards, were reviewed, and changed where necessary, to ensure compliance.
    b. All document outputs and source codes produced by vendor have to go through ATD compliance review before being signed off by the client.

Value Delivered

Through ATD Solution’s involvement, the off-shore integrator’s outputs had seen major improvements.

  • Round-trip traceability of requirements: User Requirements -> Business Requirement Architecture -> High Level Architecture Design -> Low Level Architecture Design -> Coding -> Testing -> Actual Live System
  • Provided feedback improvement on the Software Architecture design patterns and coding implementation guidelines for ease of maintenance and performance improvement

Despite off-shore vendor claiming that their documentation templates have been used by the largest global IT projects, ATD Solution managed to make and enforce major improvements and refinements to the documentation. That was the main value of this engagement.

Client Pain Points

  • Challenging IT projects were being abandoned by the business decision makers
  • Lack of involvement by business teams during IT project activities, particularly during requirements capturing.

Definition of Success

  • To equip both the Business and IT team members with a common communication platform with regards to business requirements capturing
  • These much clearer and complete business requirements captured would lead to minimal change requests, and ultimately to successful projects implementation

Approach & Methodology

  1. We started a program by which client Business and IT team members undergo specific courses in the IASA IT Architecture Body of Knowledge (ITABoK)
  2. Our basic approach was to ensure client IT teams understood that if requirements cannot be described simply in plain business English, the IT system they built could not function properly
  3. Additionally, ATD Coaching services, guide, coach and mentor the team in the actual projects that involved regional team from Thailand and Malaysia, with the coaching frequency of twice a month over the period of 3 months.

Value Delivered

After the engagement, the client teams were able to independently apply the skill sets and document business requirements in such a way that makes project failure much less likely.

Client Pain Points

The client is a Hong Kong government agency specialising in digital transformation. Client faced the following challenges:

  • Lack of deep skill-sets for Enterprise Architecture within the organization.
  • Certain skill-sets for E.A. are very acutely needed while others within the frameworks are not as needed.

Definition of Success

  • To solve the above training challenges
  • Client to be able to conduct their own trainings in future

Approach & Methodology

  • ATD Learning began by mapping all the E.A. skillsets gaps within the client organization, according to Iasa’s IT Architecture Body of Knowledge (ITABoK), and The Open Group TOGAF® 9.1 framework.
  • Once, these gaps are identified, a bespoke training program was then designed for the client.
  • ATD Learning would then conduct the training sessions on client premises.

Value Delivered

  • Customized 2-day training sessions of ‘Introductions To Enterprise Architecture’ were conducted. (Based on Iasa ITABoK and TOGAF®9.1 Framework)
  • Over two months, over 80 managerial-grade IT directors from 58 Hong Kong government agencies underwent the training
  • Over 900 government IT staff were also trained
  • The single, largest infusion of E.A. skillsets to the Hong Kong government ever
ATD Solutions

Architecting Digital Transformation


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