Frequently Asked Questions

Can you assist me in selecting the suitable courses for my job role?

Feel free to contact our ATD Program Counsellor who will be more than happy to work with you to meet your training needs.

How do I become IASA certified?

In brief, you need two things to become Iasa certified. Firstly, you need to complete training requirements AND pass the required certification exam(s).Then, you need to become an Iasa member, pay your membership fees. This is mandatory for Iasa Certified qualification. You can find this information from our website www.atdsolution.com/atdlearning/career-roadmap/ or call toour Program Counsellor for assistance.

What is IT Architecture Body of Knowledge (ITABOK)?

The ITABOK is the skills collection of the proven IT Architecture best practices that IASA has collated from successful IT Architects globally and has 5 foundation pillars (Business Technology Strategy, IT Environment, Quality Attributes, Design and Human Dynamics) and 4 IT Architecture specializations I.e. Software Architecture, Infrastructure Architecture, Information Architecture and Business Architecture.

 

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How is the difference between IASA Courses & TOGAF?

TOGAF is one of the enterprise architecture framework focused organization that offer training and certification on their architecture framework, while IASA is the non-profit organization that offers IT Architecture skills training and certification based on ITABOK.

How do I maintain IASA certification & what is CEU’s?

You can find this from http://iasaglobal.org/continuing-education-units-ceu/ or call to our program counsellor.

Are certifications the same throughout all the countries that offer these courses?

As certification courses are offered by our principals (IASA, The Open Group, ISACA), certifications are valid globally regardless of which country the courses and exams were taken.

How do I register for your training?

To register for a class, you can either call our ATD Program Counsellor or enter your order online.

Where can I get your class scheduling and pricing information?

You can find scheduling and pricing information here (http://www.atdsolution.com/atdlearning/course-schedule/) or you can call our ATD Program Counsellor for assistance.

Are public scheduled classes guaranteed to run as scheduled?

Public scheduled classes can and do change dates. Sometimes, classes are cancelled altogether. The reasons are varied and not specifiable. While we do our best and update schedules as soon as we change them, it is a good idea to verify with our course counsellors that scheduled classes would indeed go ahead, before signing up.

If I have already signed up for a class, but the schedule had changed, what happens?

Any changes to your class registration will be communicated to you via e-mail and/or phone. You will be notified the moment there are changes.

What if I can’t be available for the new proposed class dates?

We will try our best to find a class date that fits your schedule. However, if you really cannot make the new dates, you always have the option of de-registering for a full refund.

I have registered a class, but need to reschedule the class. What do I do?

Please call your course counsellor the moment you know you need to reschedule a class. We will try our best to accommodate you.

Where is your training centre located?

Depending on which city you train with us, your training location would be different. Generally, the training location is also our ATD Solution office. An office listing can be found here: http://www.atdsolution.com/contact-us-2/

When does the class start/end?

For published courses, course start/end dates would normally be in the published training schedules. The typical training day start at 9 am, and ends at 5pm. There are lunch breaks of an hour in between, and mid-morning and afternoon tea-breaks. Your enrolment confirmation letter will clearly state all these information.

I need to cancel a class I had registered. Can I get a refund?

For cancellations please advises in writing to registration-my@atdlearning.com.
For cancellations received more than 10 working days prior to the course:

  • 0% cancellation fee will apply. For cancellations received less than 5 working days prior to the course:
  • 50% cancellation fee will apply.For cancellations received less than 3 working days prior to the course:
  • 70% cancellation fee will apply.For cancellations received within 24 hours of the course:
  • 100% cancellation fee will apply.

Any grant available to support your training program?

Malaysia-PSMB(SBL/SBL-Khas) / 1MYGRIP / MDEC-MyProcert, SG-Citrep / skillsfuture

Why can’t I be certain of getting a particular funding or grant?

Uncertainty regarding getting funding and grants exist, generally for the following reasons:

  • Funding requirements change regularly, as funding agencies adjust policies. For example, a course that may be funded now, may no longer be funded in the future
  • Funds dry up. In certain funding schemes, most notably the 1MalaysiaGRIP, a fixed pool of funds are available and when those are used up, the funding stops.
  • Eligibility conditions change. All grants and funding have eligibility conditions. These conditions can be complex, and changes regularly

If you are applying for grants or funding, aside from reading all the relevant information, the simplest way is to contact our course counsellors, who would be able to advise you, based on your conditions, what sort of grants and funding you are eligible for. Contact course counsellors here.

If I succeed in getting a grant or funding, but subsequently are rejected by the funding authorities for reimbursement, what happens?

ATD Solution would do its best to prepare applicants to sit for and pass the certification exams. However, ATD Solution cannot be responsible for any portion of course fees that applicants have failed to secure funding for, whether it is due to not achieving minimum attendance, failing to certify, or some other reasons having to do with eligibility. Applicants are advised to satisfy themselves of their confidence to fulfil disbursement criteria, and to study funds disbursement criteria carefully before registering and commencing classes.

Where can I get the prices for all courses?

We publish our prices online, you can refer to them here.

Why have the prices for courses changed?

ATD Solution reserves the right to adjust prices from time to time to reflect market conditions.

If I paid for a class, and the price for that class became cheaper, would I be refunded the difference?

In the unlikely event that the prices for a class became cheaper after you’ve paid for the class,but before the class has commenced, you will be refunded the difference. Normally, we would ensure one price for an entire class for fairness.

However, if you are comparing prices for classes that have already ended, it means we have adjusted our prices, and we would not entertain requests for giving back the difference.

Are there any promotions or discounts for courses?

From time to time, ATD Solution runs promotions and discounts, so look out for them here. These promotions are usually specific to countries and particular courses, and have specific payment terms. Please read the promotions terms and conditions carefully, or consult our course counsellors about the promotions available.

Why are prices for the same courses different for different countries?

It is not possible to offer the same prices (on an exchange-rate basis) because the countries’ costs structures are different. For example, Singapore has a much higher cost structure than Malaysia’s. These costs are then factored into the final pricing.

If I want to enjoy the prices of a particular country, is there anything I can do?

Yes, you can take the course at that particular country. You will enjoy the same rates for that country. Of course, you may have to factor in travel and accommodation costs. But we have customers flying in to do courses all the time, so it can be done.

Are the published prices valid for corporate customers and customized classes also?

The published prices are only valid for individual sign-ups. Please contact training@atdsolution.com for corporate prices or customized classes.

Can I reserve a class without providing payment?

Unfortunately, no. For individual customers, only upon full payment is your class seat assigned. Class seats are assigned in the order of receipt of payment.

Why do you only issue exam vouchers upon full payment?

Exam voucher are bought by ATD Solution on behalf of students. Before students have paid, we would have already delivered the instruction and the cost material. However, vouchers are a significant upfront cost for us, so we need to ensure money is paid by students before we release the vouchers.

This is our company policy. When you sign up for courses, you have agreed to this condition. This condition also applies to corporate customers and customized classes. So for organizations with multi-day payments terms, your students would only receive exam vouchers (and can then attempt the certification exams), when we receive your full payment.

Do the exam vouchers issued have a life-span?

Yes, Prometic vouchers issued by The Open Group have a one-year lifespan from purchase. Vouchers validity would lapse after that date.

If I fail the certifications exam, can I re-take the exams for free?

For The Open Group Certifications Courses:

For courses offered by The Open Group such as TOGAF® 9.1 or ArchiMate® 2, if you fail the certification exams, The Open Group would contact you directly via email for an offer to re-take the exams at a discount. You can only re-take the exams after ONE month of your first attempt.

For Iasa Certifications Courses:

For Iasa Certifications courses such as BITAF or BTS, if you fail the certifications exams, we would allow you to re-take the same exam for free ONCE, provided you attempt the exams within 30 days of the first attempt.

Can I re-attend the same class to prepare for re-exam for free?

Yes, please call your local course counsellors to book a seat at the next available class. This privilege is only available provided we have extra seating capacities. You will need to bring your own course materials, we would not be printing new ones for you.

Can I re-attend the same class, even though I haven’t attempted the exam for the class?

For The Open Group certification classes, if a reasonable length of time had passed from the time you attended the class to the time you take the exam, we would allow you to re-attend the same class for free. You will need to bring your course materials. Please contact your course counsellor to book a re-sit.

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