Video: Digital Strategy and Customer Success
 /  Article / Video: Digital Strategy and Customer Success
Video: Digital Strategy and Customer Success

Video: Digital Strategy and Customer Success

Article

We catch up with Lex De Visser from Microsoft on customer management, digital transformation in the manufacturing and agriculture spaces. Great content related to handling customer success and customer journeys while better understanding your business.

About the Author: Paul Preiss
Paul Preiss is the CEO and Founder of the Iasa, one of the largest Enterprise and IT architect associations in the world. Through his time at Iasa, Paul has taken the association from a single user group in Austin Tx to an international organization with chapters in over 25 countries. Paul’s vision is a unified architecture profession with effective education, credentials and ethics which fully supports corporate strategy and delivery. He is a tireless advocate for the field and speaks on topics ranging form architecture ethics to best the best setup and structure for architecture teams. Paul has spoken at hundreds of events as well as held conferences and training for architects all over the world. He is an expert software and enterprise architect in practice and continues to work with companies on optimizing their technology strategy. Prior to developing Iasa, Paul was the chief architect for Dell Pan Asia where he helped to integrate the technology strategy across 14 countries. He also served as the chief architect for the Sears point of sale replacement in North America consisting of 2000 stores and thousands of suppliers as well as the chief architect for a digital asset management firm, Ancept.

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[VIDEO]:Digital Strategy and Customer Success
Article
[VIDEO]:Digital Strategy and Customer Success

We catch up with Lex De Visser from Microsoft on customer management, digital transformation in the manufacturing and agriculture spaces. Great content related to handling customer success and customer journeys while better understanding your business.

The CIO’s Approach to Business Strategy
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CIOs must position information and technology at the heart of the overall business strategy.The CIO of a large renewable energy producer does not create an “IT strategy.” Instead, he contributes to the overall business strategy of the organization. But getting to this point was a considerable journey.

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